Refund policy

Return & Refund Policy

Last Updated: June 2026

At AYME Outdoorium, customer satisfaction is our priority. If you are not completely satisfied with your purchase, you may request a return or refund under the conditions outlined below.

1. Right of Withdrawal (European Union Customers)

If you are a consumer residing within the European Union, you have the right to withdraw from your purchase within 14 days of receiving your order without providing any reason.

To exercise your right of withdrawal, please contact us via email before the withdrawal period expires.

The withdrawal period expires 14 days after the day you or a third party designated by you receives the goods.

2. Return Conditions

To be eligible for a return:

  • The item must be unused and in its original condition.

  • The item must be returned in its original packaging whenever possible.

  • The product must not show signs of misuse, damage, modification, or excessive wear.

  • Proof of purchase must be provided.

Returns that do not meet these conditions may be refused or subject to a partial refund.

3. Non-Returnable Items

The following items cannot be returned:

  • Custom-made or personalized products

  • Products damaged due to misuse or improper maintenance

  • Products modified by the customer after delivery

4. Return Procedure

To initiate a return, please contact:

AYME Outdoorium
Email: info@aymeoutdoorium.com

Please include:

  • Order number

  • Customer name

  • Description of the return request

  • Photos if the item is damaged or defective

Our team will provide return instructions after reviewing your request.

5. Return Shipping Costs

If the return is due to a change of mind, the customer is responsible for return shipping costs.

If the product arrives damaged, defective, or incorrect, AYME Outdoorium will cover reasonable return shipping costs or provide an appropriate solution.

6. Refunds

Once the returned item has been received and inspected, we will notify you regarding the approval of your refund.

Approved refunds will be issued to the original payment method used for the purchase.

Refunds are typically processed within 5–10 business days after approval, depending on your payment provider.

7. Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

Please provide photos of:

  • The product

  • Packaging

  • Shipping label

We will work quickly to resolve the issue through replacement, repair, or refund where appropriate.

8. Contact Information

For all return and refund inquiries:

AYME Outdoorium
Email: info@aymeoutdoorium.com
Website: www.aymeoutdoorium.com

We are committed to providing high-quality outdoor products and excellent customer service.